Colossus and Xactimate: How Computer Algorithms Determine Your Injury Settlement Offer
Insurance companies use computer programs to decide how much money to offer you after an injury. Two main systems, Colossus and Xactimate, now handle most injury claims in America.Colossus began in Australia in 1988 and now processes over half of all U.S. insurance claims. These programs work by turning your medical records, injury types, and treatment details into numbers and codes.The software assigns "severity points" to your injuries using about 600 different injury codes. These points then convert to dollar amounts through roughly 10,000 built-in rules.While this system might seem fair, it often misses important parts of your story. The...
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